Certified HOA Management Firm

CIMS, one of only 6 CACM Certified Management firms in Northern California, is a leader in the Community Association Management industry and represents over 100 residential and commercial Associations in the Greater Bay Area.   CIMS manages communities of all sizes and types, and work with both new communities and established ones.   The company formed in 1990 as a sole proprietorship and then changed to a corporation in 1993.  Headquartered in Danville, CIMS maintains a fully staffed office consisting of Community Association Managers, Customer Service Professionals, a full service Accounting Department, a maintenance team, and an Escrow Department.  CIMS also has an office in San Mateo to better service our increasing client base along the Highway 101 & 280 corridors.

Customer Service For Homeowners and Board

Customer Service is a top priority at CIMS.  Upon becoming a client of CIMS, you can expect to be assigned a team of individuals that will serve as your primary contacts and will become intimately familiar with your community and its needs.  This team consists of a Community Association Manager, Customer Service professional, and Accounting Department professional.  This team approach allows for multiple client contact points and constant communication throughout our office to ensure the highest level of service in the industry.  We find that assigning a specific CIMS team to manage the relationship between CIMS and your community provides an integrated level of support and high degree of customer service at all levels.  Since all of our internal systems are automated and set up identical for every community we manage, anyone on your CIMS team can respond immediately and accurately to a homeowner or board member request for information

Technology Solutions For HOA Management

We feel we are an industry leader when it comes to leveraging technology to support servicing our clients and managing our business.  We've invested heavily in technology and utilize Jenark, a state of the art, industry specific software system that provides the infrastructure to our business.  Jenark allows us to issue and track work orders, generate violation letters, manage vendors, and track and maintain historical records of all correspondence with our customers in electronic format.    In addition, we recognize the frustration of trying to reach a live person to talk with when you or a homeowner calls its HOA management company.  CIMS is properly staffed for the number communities we manage, and when you call CIMS during business hours, you are always able to reach a live person.   All of our employees have e-mail and high-speed internet access, and each of our Community Association Managers carries a cellular phone and has remote access to e-mail.

Serving Each Association's Unique Needs

Finally, we pride ourselves as an organization in our ability to adapt to the individual and specific needs of our clients.  We consistently leverage demonstrated 'industry best practices' when providing management services for our clients.  At CIMS, we define our success by the tenure of the clients we serve, not by the number of clients we are able to attract.   We believe that when a homeowner breaks a rule, it is a time to educate and seek their cooperation.  Punitive action is a last resort, not a first response.  We are proud of our ability to serve the whole community and the needs of individual homeowners alike.  Bottom line is we do what it takes to get the job done in the most efficient and cost effective manner possible.