Mission Statement: To maintain a leadership position in the community management industry by applying our experience and resources in partnership with our clients to provide cost effective services and systems that exceed our client’s expectations and make the communities they live in more pleasant, safe and valuable. 

Our Goals:

• To integrate customer-centric management strategies as part of our long-term business plan and produce measurable results from our client’s point of view
• To provide a proactive style of management at all times
•  To communicate to our clients (board members and homeowners) as often as possible using a variety of methods
• To continue to be the industry leader in HOA management services and to consistently work towards improving our business processes
• To sustain profitable, measured growth, and to define our business success by the tenure of the clients we serve, not by the number of clients we attract
• To nurture the sense of the neighborhood and community first, and to manage the association as a tool to that end
• To continue our role as a partner with the building community, and continue to develop and manage communities with care and consideration, always keeping the needs of the homeowner as the primary driver
  

Our Vision:  We are an organization that is client driven.  We believe in having clients who become strategic partners with us to effectively and efficiently manage the affairs of the Association.

• We believe in the value of quality in our management concepts, services, and the relationships between our clients, employees and vendors
• We believe in the values of innovation, excellence, participation and leadership
• We believe in the value of people and of property, both critical elements to the success of our mission
• We believe in the association’s lifetime value to our business
• We believe in being the best at whatever we do
  

Clientele:   CIMS represents both residential and commercial associations.  We only manage clients who embrace or are willing to adopt the highest standard of management care and practice.  Our business is built around clients who challenge themselves to a higher level of performance and thinking. 

Defining Success:  We define our success by the quality and tenure of the clients we serve, not by the number of clients we serve.  We pride ourselves in adapting to the individual and specific needs of our clients, including customizing our management system to the client where appropriate and sensible.  Part of our strategy is to stay a medium sized management company with a solid portfolio of clients.